Plain answers to the questions we hear most from local business owners.
Oteva provides AI-powered voice receptionists for local businesses. When a customer calls your business, Aria, our AI receptionist, answers instantly, handles the conversation naturally, captures the caller's information, and books appointments automatically. Every call gets answered, every lead gets captured, 24 hours a day.
No. Aria is built to sound like a warm, competent human receptionist. Most callers have no idea they're speaking with an AI. You can try her yourself by clicking the demo button on our homepage.
Aria handles this honestly and professionally. She identifies herself as a virtual assistant and lets the caller know a real person will follow up shortly. She never pretends to be human when asked directly.
Oteva works best for local service businesses that rely on phone calls to book jobs, including plumbers, HVAC companies, dental offices, auto repair shops, law firms, contractors, and similar businesses. If missed calls cost you revenue, Oteva is built for you.
Around the clock, every day of the year including weekends and holidays. Aria never calls in sick, never goes on vacation, and never lets a call go to voicemail.
Aria qualifies the caller, captures their name, phone number, and any relevant details, books an appointment if needed, and logs everything automatically. You receive a summary of every call so you always know what came in and what was scheduled.
Yes. Aria is trained to recognize urgency and respond appropriately, prioritizing the caller, skipping the standard scheduling flow, and immediately collecting the information needed to dispatch someone fast.
Not necessarily. Many clients use Oteva to handle overflow calls, after-hours calls, and weekend calls while their team handles everything during business hours. Others use it as their primary answering solution. It depends on your business.
Oteva is significantly faster, more consistent, and more affordable than traditional human answering services, which typically charge $300 to $800 per month for limited hours and basic message taking. Aria books appointments, not just messages.
Most clients are live within one week. We handle the entire setup, training Aria on your business, services, and scheduling, so you don't have to touch anything technical.
No long term contracts. All plans are month to month. We keep clients because the results speak for themselves, not because of fine print.
Your 15-day free trial starts the day Aria goes live for your business, not the day you sign up. That means you get a full two weeks of real calls being answered before you're charged anything. No credit card surprises.
Plans start at $247 per month. Visit our pricing page to see what's included at each tier. Fair use policy applies, as plans are designed for standard small business call volumes.
Yes. All call data is encrypted and stored securely. We never sell or share your customer information with third parties. See our privacy policy for full details.
We offer a performance guarantee. If Aria doesn't consistently answer calls and capture lead information within your first 15 days, we'll make it right or you don't pay. Details are on our pricing page.
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